Terms & Conditions

Shipping

Domestic Shipping within Greece is carried out by ACS Courier is free of charge. Estimated delivery time is one(1) to three (3) working day after dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes. International Shipping is carried out DHL Courier. Estimated delivery time is one (1) to seven (7) working days after dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.

Tracking

When your order is shipped, you will receive an e-mail from our customer service specifying the tracking number and a direct link to monitor the shipment status. In the event of delays in Customs, Clients will be notified directly by the courier compan

Taxes & Duties

Delivery within the E.U. is not subject to duties or additional taxes. However, if you are a customer from a non-E.U. country, you might be asked to pay further duties at customs’ control. Cross-border deliveries are subject to possible inspection by the relevant custom authorities. We have no control over possible additional charges or inspections.

Refunds

We will issue a refund for returned item(s) purchased online which are sent back to our shop in its original condition within 7 working days from the delivery date. Your refund will be credited to the original payment method. Please note that original shipping charges are non-refundable and we do not provide refunds for the pre-orders. Refunds may take up to 10 working days to appear in your account.

Faulty Item

If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.

I received the wrong item

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Cancellations

We can accept cancellations within 24 hours of the original order submission. In that case the original purchase and shipping amounts will be refunded. If for any reason you wish to cancel an order after this timeframe please contact customer care via email. In this case we will try to fulfill your request if feasible and inform you accordingly. However, we cannot ensure that your order will be canceled.

Orders

All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order. Once you have placed an order you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it and are processing it. We reserve the right not to accept your order in the event that the items ordered are out of stock or do not satisfy our quality control standards and are withdrawn by us. Click "add to card". A "mini basket" will appear, giving you an overview of all the items that you have placed in your shopping bag. When placing an order for a custom product, take into consideration that such products cannot be returned. To complete your order, click on the “shopping bag” link at the top of the page to continue.

Payment

The following payment methods are accepted, Credit or Debit Card and Bank Transfer. Please note that payment is only debited from your card at time of dispatch. All transactions at this website are processed in a secure host environment. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Finally, you may choose to pay with cash on delivery. At time of delivery, you must have the exact order total indicated in the shipping confirmation email in cash. The courier cannot provide change and does not accept cheques. For eventual refunds, you must indicate a bank account.

Inquiries & Complaints

For any inquiries about your order or complaints, please contact our Customer Care Team: email: hello@delinacrete.com

Liability

All products on this website are of satisfactory quality, comply with their description and fit for their purpose. We accept liability for damage caused by intent or gross negligence. In case we breach these Terms & Conditions by ordinary negligence any major obligation or secondary obligation whose breach puts the achievement of the contractual purpose at risk or whose fulfillment is essential to the due and proper performance of the contract and whose fulfillment customer could reasonably rely upon, shall be limited to foreseeable damage characteristic for the contract. We accept unlimited liability for damage caused by intent or gross negligence. Our liability for breaches by ordinary negligence of any major obligations or secondary obligations whose breach puts the achievement of the contractual purpose at risk or whose fulfillment is essential to the due and proper performance of the contract and whose fulfillment customer could reasonably rely upon (“essential secondary obligation”), shall be limited to foreseeable damage characteristic for the contract. We accept no liability for any breach by ordinary negligence of contractual secondary obligations, which are not essential secondary obligations. Nothing in this shall prejudice our liability in the event of fraudulent concealment of defects or a guarantee as to quality, for claims based on the Product Liability Act, and for damage caused by injury to life, limb or health. This shall not entail a reversal of the burden of proof to customer’s disadvantage. To the exception of claims based on tort, any claims for damages of customer for which our liability is limited hereunder, shall become time-barred one year after the commencement of the statutory limitation period. We are not held liable or responsible for any failure to perform, or delay to meet our obligations caused by events that are beyond our reasonable control.

Intellectual Property

All content on this website including but not limited to, trademarks, copyright and all other intellectual property rights is property of www.delinacrete.com. Neither the content, nor any other intellectual property right may be used, reproduced, copied, sold, resold, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

No Waiver

If you violate the T&Cs and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&Cs.

Amendments

We reserve the right to modify the Terms & Conditions from time to time. You will be subject to the Terms & Conditions in force at the time you place an order with us. We encourage you to visit these Terms & Conditions periodically to ensure that you are fully aware of them. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Governing Law & Jurisdiction

The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant Greek law (E.U law) and the relevant courts of Athens, Greece will have exclusive jurisdiction.